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How deagle Handles Your Personal Information

We collect only what we need to run your account, process your payments through bKash, Nagad or Rocket, and keep your wallet secure.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about your personal information, want to request a copy of what we hold, or need something corrected or deleted, our support channels are open. We handle privacy-related queries with priority so your request does not sit in a general queue. Reach out through whichever method suits you and reference your account details so we can locate your records quickly.

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Live Chat

Open the chat widget from any page on our platform. Let the agent know your query is privacy-related and they will route it to the data team, who can pull your records and walk you through options for correction or deletion.

Email Support

Send your privacy request to our support email with your registered phone number or account ID in the subject line. We aim to acknowledge privacy emails within a working day and resolve straightforward data requests shortly after verification.

In-App Request

Head to your account settings on mobile, tap the privacy section, and submit a formal data request directly. The form lets you choose between data access, correction or deletion, and we confirm receipt inside your notification inbox.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Your privacy depends on more than a single promise — it sits on a set of specific practices we follow across every layer of the platform. From the moment you enter your bKash or Nagad number at registration through to how long we keep your session logs, each step has a defined rule. Below are the key areas where our data handling touches your account directly.

Encryption Standards

All data moving between your device and our servers travels through encrypted channels. Payment credentials for bKash, Nagad or Rocket are tokenised before storage, meaning raw card or wallet numbers are never held in plain text on our systems.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No tracking cookies are shared with advertisers. You can clear or block cookies through your mobile browser settings at any time.

Account Security

Your account is protected by a PIN and OTP verification sent to your registered mobile number. If someone attempts access from an unrecognised device, we freeze the session and notify you immediately so you can confirm or deny the login.

Data Retention

We keep active account data for as long as you use the platform. After you close your account, personally identifiable details are purged within the retention window required by applicable regulations in your region — we do not hold data…

Third-Party Sharing

Your personal information is shared only with payment processors (to complete bKash, Nagad or Rocket transactions) and with regulatory bodies if legally required. We never sell your data to marketing firms, affiliate networks or data brokers.

Requesting Changes

You can ask us to correct inaccurate details, export a copy of your stored data, or delete your account entirely.

Common Questions About Your Data Rights

Below are answers to the questions our support team receives most often about personal data, cookies and account privacy. If your specific concern is not covered here, reach out through any of the contact paths above and we will respond directly.

We collect your full name, mobile phone number, email address, and the payment wallet details you link (bKash, Nagad or Rocket). We also record your device type and IP address for security verification during login and withdrawals.

Only with payment processors needed to complete your deposit or withdrawal, and with regulatory authorities if legally compelled. We do not sell or lease your information to advertisers, affiliates or any third-party marketing service.

Open your account settings on mobile, go to the privacy section, and tap the data access request form. Alternatively, contact live chat or email support with your registered phone number, and we will send you a summary of stored records.

Yes. Submit a deletion request through the in-app form or via email support. After identity verification, we remove personally identifiable data within our retention window — some records may be kept longer only if required by applicable law.

Payment credentials are tokenised at the point of entry, which means we never store your raw wallet number in plain text. All data in transit uses encryption, and access to stored tokens is restricted to authorised payment processing systems only.

We use session cookies to keep you logged in and preference cookies to remember your settings. We do not use third-party advertising trackers. You can disable or clear cookies through your mobile or desktop browser settings whenever you choose.

Yes. When we update the policy, a notification appears in your account inbox and the revised version is posted on this page with the effective date. We encourage you to review updates, though continued use after posting indicates acceptance.

Once you close your account, we retain personally identifiable information only for the minimum period required by applicable regulations in your jurisdiction. After that window passes, records are permanently purged from our systems.

We log session data — login times, pages visited, device info — for security and fraud-prevention purposes. This data is associated with your account ID and is not shared externally. You can request a summary of your activity logs through support.

The protections described here apply to all account holders, but specific data rights (access, correction, deletion timelines) may vary depending on your local law and eligible regions. Contact support for details relevant to your jurisdiction.

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